SALESFORCE SALESFORCE-SALES-REPRESENTATIVE EXAM | SALESFORCE-SALES-REPRESENTATIVE LABS - HIGH-QUALITY SALESFORCE-SALES-REPRESENTATIVE RELIABLE EXAM SIMS FOR YOU

Salesforce Salesforce-Sales-Representative Exam | Salesforce-Sales-Representative Labs - High-quality Salesforce-Sales-Representative Reliable Exam Sims for you

Salesforce Salesforce-Sales-Representative Exam | Salesforce-Sales-Representative Labs - High-quality Salesforce-Sales-Representative Reliable Exam Sims for you

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Salesforce Salesforce-Sales-Representative Exam Syllabus Topics:

TopicDetails
Topic 1
  • Pipeline Management: In this topic, Salesforce Sales Professionals develop skills to generate and evaluate pipeline opportunities. Candidates also focus on analyzing pipeline health insights. It ensures data integrity, improves relevance, and enables accurate stage progression. These competencies underpin successful pipeline management strategies, measured in the Salesforce Certified Sales Representative Exam.
Topic 2
  • Forecasting: In this topic, Salesforce Sales Professionals assess forecast accuracy to drive opportunity consistency and evaluate risks and opportunities in business deals. Understanding key inputs for the forecasting process helps optimize predictions, an essential skill for the Salesforce Certified Sales Representative Exam.
Topic 3
  • Customer Success: While covering this topic, sales professionals identify actions required for order booking and fulfillment. Recognizing the post-sales customer journey and assessing expected and realized value ensures alignment with customer goals, a vital area of knowledge for the exam.

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Salesforce Certified Sales Representative Sample Questions (Q61-Q66):

NEW QUESTION # 61
A sales representative qualifies a prospect before moving to the next stage of the sales process.
What key factors should a sales rep consider when assessing the probability of winning the business?

  • A. Social media presence, website design, and customer reviews
  • B. Location, number of employees, and market segment
  • C. Approved budget, authority, business need, and timing

Answer: C

Explanation:
Approved budget, authority, business need, and timing are key factors that the sales rep should consider when assessing the probability of winning the business. These factors are also known as BANT criteria, which are used to qualify a prospect as a potential customer. Approved budget means that the prospect has enough money to buy the product. Authority means that the prospect has the power or influence to make a purchase decision. Business need means that the prospect has a problem or challenge that the product can solve. Timing means that the prospect is ready or willing to buy within a reasonable time frame. Reference: https://www.salesforce.com/resources/articles/sales-process/#qualify


NEW QUESTION # 62
How can a sales representative best identify a customer's challenges and initiatives?

  • A. Present an overview of new products their company has brought to market.
  • B. Ask "yes" or "no" questions to make the discussion efficient.
  • C. Elicit detailed responses by asking open-ended questions during meetings.

Answer: C

Explanation:
Asking open-ended questionsis a key skill for sales representatives, as it allows them to uncover the customer' s challenges and initiatives, as well as their goals, needs, and pain points. Open-ended questions are those that cannot be answered with a simple "yes" or "no", but require the customer to provide more information and explanation. For example, instead of asking "Are you happy with your current solution?", a salesrep can ask
"What are the main challenges you are facing with your current solution?" or "How does your currentsolution help you achieve your goals?" By eliciting detailed responses, the sales rep can gain a deeper understanding of the customer's situation, identify opportunities to add value, and tailor their solution accordingly. References:
* Sales Rep Training: Prepare Your Team to Sell Successfully, unit "Ask Open-Ended Questions to Uncover Customer Needs".
* Cert Prep: Salesforce Certified Sales Representative, unit "Use Discovery to Understand Customer Needs".


NEW QUESTION # 63
A forecast is based on the rollup of a set of opportunities.
What are three dimensions in a forecast rollup?

  • A. Contacts, product family, and revenue
  • B. Time, categories, and territories
  • C. Quotes, contacts, and territories

Answer: B

Explanation:
A forecast is a projection of how much revenue you can generate in a quarter. A forecast rollup is the aggregation of a set of opportunities based on three dimensions: time, categories, and territories. Time refers to the fiscal period, such as month or quarter, that the forecast covers. Categories refer to the stages of the sales process, such as commit, best case, or pipeline. Territories refer to the sales regions or markets that the forecast applies to. Reference:
Certification - Sales Representative - Trailhead
Cert Prep: Salesforce Certified Sales Representative - Trailhead
[Forecasting Guide - Salesforce Help]


NEW QUESTION # 64
A junior sales representative engages with key accounts to understand their pain points, current solutions, and future goals.
Which skill is the sales rep growing?

  • A. Sales acumen
  • B. Business acumen
  • C. Product knowledge

Answer: B

Explanation:
Business acumen is the ability to understand the business environment, the customer's industry, and the customer's specific challenges and goals. A junior sales representative who engages with key accounts to understand their pain points, current solutions, and future goals is growing their business acumen skill. By doing so, they can better align their product or service with the customer's needs and expectations, and create more value for them. Business acumen isone of the core competencies of a sales professional, as it helps them build credibility, trust, and rapport with the customer, and differentiate themselves from the competition. References:
* Cert Prep: Salesforce Certified Sales Representative, unit "Build and Maintain Relationships with Key Accounts"
* [Sales Rep Training], unit "Prepare Your Team to Sell Successfully"


NEW QUESTION # 65
A prospect visited a company's website and completed a form expressing interest in a product.
What should a sales rep focus on when qualifying the prospect?

  • A. Product features
  • B. Customer needs
  • C. Marketing goals

Answer: B

Explanation:
Customer needs are what the sales rep should focus on when qualifying a prospect who visited a company's website and completed a form expressing interest in a product. Customer needs are the problems, challenges, goals, or desires that the prospect has and that the product can address. Focusing on customer needs helps to understand the value proposition of the product, build rapport and trust with the prospect, and determine their fit and readiness for the product. Reference: https://www.salesforce.com/resources/articles/sales-process/#qualify


NEW QUESTION # 66
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